When I add my record number it tells me it is not valid or it is associated with another account.

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
Katelynstory
New Member
Posts: 1
Joined: Thu Jun 01, 2017 3:06 pm

When I add my record number it tells me it is not valid or it is associated with another account.

Postby Katelynstory » Thu Jun 01, 2017 3:07 pm

How do I fix this?

lajackson
Community Moderators
Posts: 7009
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: When I add my record number it tells me it is not valid or it is associated with another account.

Postby lajackson » Thu Jun 01, 2017 7:29 pm

Try the "Forgot username?" option and use your membership record number and date of birth to find the LDS Account associated with your membership record. Then ask your ward clerk to contact the Global Service Center on your behalf to combine the accounts.

You might also want to verify your membership record number with your clerk, especially if you got it from your temple recommend. It happens occasionally that there is a transcription error on recommends.

DanielPaulsen
New Member
Posts: 1
Joined: Tue Jun 20, 2017 12:42 pm

I can't add my membership record number

Postby DanielPaulsen » Tue Jun 20, 2017 12:50 pm

Hi,

It says either the MRN and/or Birth Date is not valid or the account already exists.

Thanks,

jdlessley
Community Moderators
Posts: 6686
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: I can't add my membership record number

Postby jdlessley » Tue Jun 20, 2017 3:28 pm

DanielPaulsen wrote:Hi,

It says either the MRN and/or Birth Date is not valid or the account already exists.

Thanks,

See the post just before your post.

Moderator note: The previous post was merged with the current thread since the topics are the same.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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