Profile name change

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
andelinadell
New Member
Posts: 1
Joined: Wed May 31, 2017 9:08 pm

Profile name change

Postby andelinadell » Wed May 31, 2017 9:20 pm

In account settings, How can I get my personal name changed? I was able to change the display name.

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aebrown
Community Administrator
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Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Profile name change

Postby aebrown » Thu Jun 01, 2017 7:55 am

andelinadell wrote:In account settings, How can I get my personal name changed? I was able to change the display name.

If your LDS Account is linked to a membership record, then you can't change the First Name or Last Name associated with the LDS Account. Those can only be changed by a ward clerk (and then only if it truly reflects your legal name).

russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Profile name change

Postby russellhltn » Thu Jun 01, 2017 10:12 am

aebrown wrote:Those can only be changed by a ward clerk (and then only if it truly reflects your legal name).

Even then, I don't think it can be changed. The name showing in my LDS Account doesn't match my membership records. Other posts have indicated similar problems. The good news is that name doesn't seem to appear anywhere else except on your own screen.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

tgoetsch
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Joined: Sat Aug 27, 2016 8:36 pm

Re: Profile name change

Postby tgoetsch » Tue Jun 13, 2017 8:23 pm

Our adopted daughter just received her mission call last night, and we found that her myldsmail.net account has her old (pre-adoption) name on it. Her membership record was updated years ago after the adoption was completed, but we realized tonight that her former last name is still listed as her last name on her LDS Account. Who do we contact to get this corrected?

Thanks!

russellhltn
Community Administrator
Posts: 22209
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Profile name change

Postby russellhltn » Tue Jun 13, 2017 10:11 pm

tgoetsch wrote:Our adopted daughter just received her mission call last night, and we found that her myldsmail.net account has her old (pre-adoption) name on it. Her membership record was updated years ago after the adoption was completed, but we realized tonight that her former last name is still listed as her last name on her LDS Account. Who do we contact to get this corrected?

I've not found a way to change that name. It doesn't match the membership records and I see no way for the user or clerk to edit it.

I'd recommend she ask for her IOS (Information and Ordnance Summery) from the clerk. There's a number of name fields and not all of them may have been updated. I'm thinking it's more likely the wrong name came from there. After that, I'd contact the Missionary department, since I tend to doubt if any name change is going to rename the myldsmail account.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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