User name recovery

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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User name recovery

Postby Coby_sud » Mon May 22, 2017 9:41 am

My mother lost her lds user name, I tried to recover it with her mail and phoe, but that option is not available fot her account, y tried to recover it with her membership number, but the text message to recover her account was sent to a phone that she already does not have. How can we recover her user name? There is a phone that you know I can call for help?

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Re: User name recovery

Postby lajackson » Mon May 22, 2017 7:47 pm

Have her select the Forgot username? link and try to recover her account using her membership record number and her date of birth.

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