User name recovery

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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Coby_sud
New Member
Posts: 2
Joined: Mon May 22, 2017 10:35 am

User name recovery

#1

Post by Coby_sud »

My mother lost her lds user name, I tried to recover it with her mail and phoe, but that option is not available fot her account, y tried to recover it with her membership number, but the text message to recover her account was sent to a phone that she already does not have. How can we recover her user name? There is a phone that you know I can call for help?
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: User name recovery

#2

Post by lajackson »

Have her select the Forgot username? link and try to recover her account using her membership record number and her date of birth.
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