User name recovery

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
Coby_sud
New Member
Posts: 1
Joined: Mon May 22, 2017 9:35 am

User name recovery

Postby Coby_sud » Mon May 22, 2017 9:41 am

My mother lost her lds user name, I tried to recover it with her mail and phoe, but that option is not available fot her account, y tried to recover it with her membership number, but the text message to recover her account was sent to a phone that she already does not have. How can we recover her user name? There is a phone that you know I can call for help?

lajackson
Community Moderators
Posts: 7009
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: User name recovery

Postby lajackson » Mon May 22, 2017 7:47 pm

Have her select the Forgot username? link and try to recover her account using her membership record number and her date of birth.


Return to “LDS Account”

Who is online

Users browsing this forum: No registered users and 2 guests