LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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One of our ward members has an email account associated with her log-in that is no longer valid. Her password is not working and she needs to reset her password. How do we go about helping her to do this?
Have her use the Forgot username? option and recover the account using her membership record number and date of birth. She will be given a chance to set a new LDS Account password during that process.
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