Recovering password information

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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Recovering password information

Postby samgelia » Wed May 17, 2017 5:13 pm

One of our ward members has an email account associated with her log-in that is no longer valid. Her password is not working and she needs to reset her password. How do we go about helping her to do this?

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Re: Recovering password information

Postby lajackson » Wed May 17, 2017 8:16 pm

Have her use the Forgot username? option and recover the account using her membership record number and date of birth. She will be given a chance to set a new LDS Account password during that process.

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