Cant get on my LDS Account

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
patstap
New Member
Posts: 1
Joined: Mon May 08, 2017 9:59 pm

Cant get on my LDS Account

Postby patstap » Mon May 08, 2017 10:03 pm

I keep getting the same message...
Either the MRN and/or Birth date is not valid or the account already exists.

My MRN# is correct and so is my birthday date. Now how do I find out if the account already exists?

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aebrown
Community Administrator
Posts: 14999
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Cant get on my LDS Account

Postby aebrown » Tue May 09, 2017 7:52 am

patstap wrote:I keep getting the same message...
Either the MRN and/or Birth date is not valid or the account already exists.

My MRN# is correct and so is my birthday date. Now how do I find out if the account already exists?

You need to recover the account that is associated with your MRN (based on what you've said, there is almost certainly another account associated with your MRN, perhaps one you created some time ago for FamilySearch or some other Church system). To do that, go to the regular LDS.org sign in page, click on the "Forgot Username?" link, then choose the "Membership Record Number (MRN)" option.


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