Password Recovery

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
joseph.diaz
New Member
Posts: 1
Joined: Sun Apr 30, 2017 11:29 am

Password Recovery

Postby joseph.diaz » Sun Apr 30, 2017 11:31 am

One member in my Ward does not remember his password for his LDS account. When we try to recover his password, the system sends his password to an email account he no longer uses and cannot enter. What to do in this case?

russellhltn
Community Administrator
Posts: 22843
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Password Recovery

Postby russellhltn » Sun Apr 30, 2017 12:17 pm

If the member has associated his MRN with this account, there is an option to reset the password with MRN and birth date.

As a clerk, you can change the email associated with the member in the directory - that may change the email associated with the LDS Account (again, that's assuming they entered the MRN in that account.)

Note, it's been my experience that once reset, it can take some time before the password starts working everywhere it should.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

ltemike
New Member
Posts: 1
Joined: Sun Apr 30, 2017 1:29 pm

Re: Password Recovery

Postby ltemike » Sun Apr 30, 2017 1:35 pm

Note, it's been my experience that once reset, it can take some time before the password starts working everywhere it should.


There needs to be a published timeframe associated with this quirk.

The password reset concluding page says, "Your password is now ready to use."

It needs to say, "Please allow XX minutes until your new password is ready to use."

I've gone crazy a few times trying to reset my password, resetting it a 2nd time because it still failed after the first reset, etc.

The reset page needs to set correct expectations. It does not.

brockmar
New Member
Posts: 2
Joined: Fri May 05, 2017 12:31 am

Re: Password Recovery

Postby brockmar » Fri May 05, 2017 12:32 am

I've been trying to help a friend reset their password but every time (even when tried on a different computer and internet access) when we press the button to submit the new passwords nothing happens. I think there is something wrong with the page.


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