Online tithing - Changing U.S. configurations to Brazil Configurations

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dbeccari
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Posts: 1
Joined: Sun Apr 30, 2017 10:00 am

Online tithing - Changing U.S. configurations to Brazil Configurations

Postby dbeccari » Sun Apr 30, 2017 10:09 am

Hey there!

I lived in the U.S. for a while and set up my online tithing by registering my bank account information and so on. It worked great!

I have since changed to Brasil, which has just now started to apply the online tithing system as well... However, the transaction method is different, where U.S. uses a ACH Debit and Brazil uses a "Boleto Bancário".

My issue arises when my account is still linked to the ACH Debit form and stuck in the USD currency. I cannot choose to use the "Boleto Bancário" nor do I have the option to change the currency from USD to Reais. My membership records are in my current Brazilian ward, but the donation system seems to have me still in the U.S..

Is there anything I can do to change this? Is there any configuration or setting that I have missed, that changes this?

Thank-you for the help guys!

lajackson
Community Moderators
Posts: 6612
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Online tithing - Changing U.S. configurations to Brazil Configurations

Postby lajackson » Sun Apr 30, 2017 12:36 pm

dbeccari wrote:I have since changed to Brasil, which has just now started to apply the online tithing system as well... However, the transaction method is different, where U.S. uses a ACH Debit and Brazil uses a "Boleto Bancário".

I suggest you send an email to donations@ldschurch.org and explain your situation. They probably will be able to make the switch for you, or remove you from the U.S. system so that you can establish yourself again in Brazil.


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