Locked out of my LDS Account

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dpicken
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Locked out of my LDS Account

Postby dpicken » Fri Apr 21, 2017 9:50 pm

I tried to set up two step verification, but I am not receiving the text message with the six-digit code. I am now locked out and cannot change anything in my account settings. My suspicion is that the system did not recognise that my mobile phone number is from Germany, because it confirmed my number without the international dialing code. How can I get back into my account?
Thank you.

PowerCoach
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Re: Locked out of my LDS Account

Postby PowerCoach » Mon Apr 24, 2017 8:19 am

Does anyone with authority to resolve these issues even look at this Forum? I've had a similar problem of being locked out of my account and don't have much hope that anyone will respond.

scgallafent
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Re: Locked out of my LDS Account

Postby scgallafent » Mon Apr 24, 2017 9:24 am

PowerCoach wrote:Does anyone with authority to resolve these issues even look at this Forum? I've had a similar problem of being locked out of my account and don't have much hope that anyone will respond.

No. This forum is primarily user-to-user support.

pdsfarnsworth
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Re: Locked out of my LDS Account

Postby pdsfarnsworth » Mon Apr 24, 2017 10:57 am

24 04 17: I am a Utah iPhone user and am also locked out of my account on the iPhone. On my desk top computer, everything works. But with this new two step verification, I am no longer able to access my account on my iPhone. I have asked others with android and apple iPhones and they still seem to get access okay. Anyone have any answers on how to fix this?

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sbradshaw
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Re: Locked out of my LDS Account

Postby sbradshaw » Tue Apr 25, 2017 4:51 pm

You will need to work with your ward clerk, who can call the Global Service Center on your behalf.
https://www.lds.org/help/support/support-global-service-center?lang=eng

Contact information for different countries can be found here:
https://www.lds.org/help/support/record-keeping/membership/contact-information?lang=eng
Samuel Bradshaw • If you desire to serve God, you are called to the work.

dpicken
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Re: Locked out of my LDS Account

Postby dpicken » Wed Apr 26, 2017 10:39 am

sbradshaw wrote:You will need to work with your ward clerk, who can call the Global Service Center on your behalf.
https://www.lds.org/help/support/support-global-service-center?lang=eng

Contact information for different countries can be found here:
https://www.lds.org/help/support/record-keeping/membership/contact-information?lang=eng



Thank you — sbradshaw — I wrote to the Global Service Center address for Germany (without involving my Ward Clerk) and got a very prompt response. My account is now "back to normal" i.e. without two-step verification. Apparently that has not been working reliably in all regions and should be treated with care.

If you do try it, I recommend not to opt into the option extending two-step verification to all LDS apps. Because if you do that and it doesn't work, you probably won't be able to visit this forum either, although there is no list that I have found that states that clearly.

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sbradshaw
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Re: Locked out of my LDS Account

Postby sbradshaw » Wed Apr 26, 2017 10:45 am

Glad it's fixed! Good to know.
Samuel Bradshaw • If you desire to serve God, you are called to the work.


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