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Cannot sign In to FamilySearch

Posted: Sun Apr 16, 2017 1:32 pm
by MontrealPaul
Hello, I just created a new account on FamilySearch.org. The registration proceeded without a hitch, and I received and responded to the confirmation email.
However, when I try to log in, I get the message "The username or password was incorrect."
I have two options, to 'remember' my username, or password (I know both, as I noted them both). If I ask for my username, and give my email, it is emailed to me, exactly as I noted (no surprise there). To get my password, it asks my username, which I cut and paste from the previous email, just to be sure. It tells me "Username MontrealPaul does not exist"!

OK, so first thing I did was to come here, to the Forum, where I found a number of posts with the same problem, some unanswered, some with unhelpful answers. Weird thing is that I noticed one of the posts referred to being able to log in here (the Forum), so I tried it and, lo and behold, I was able to log in using my newly created credentials! Back to familysearch I went, and this time I got a 403 error, "Access to ident.lds.org was denied". IF, however, I log out of this forum (on lds.org), I'm able to at least load the familysearch page, and attempt login, with the original errors.

Final note: re-examining the sign-up page, I noted that for a password it only asked for letters and numbers (not smart, but that's another story). I had included ONE 'special' character in my password, so I thought "ah-HA!"... I came back to this site, logged in, and changed my password (and received an email confirming it had been done).

I read somewhere that it sometimes takes up to 10 minutes for all of the sites to sync (really?), but after waiting much longer than that, Still, no joy.

Sorry for the long post, but I'm trying to provide as much helpful information as I can... Any help would be very much appreciated!

Thank you!
-Paul

Re: Cannot sign In to FamilySearch

Posted: Sun Apr 16, 2017 1:37 pm
by lajackson
MontrealPaul wrote:I read somewhere that it sometimes takes up to 10 minutes for all of the sites to sync (really?),

Sometimes it takes much longer, even overnight. There are some systems that only speak with each other once a day. That said, I do not know how often the FamilySearch servers chat with the LDS Account servers.

Re: Cannot sign In to FamilySearch

Posted: Sun Apr 16, 2017 6:24 pm
by MontrealPaul
Thanks, lajackson, you're right, I had to wait a while. I appreciate your quick response!

Just signed onto FamilySearch.org, and all is well.

This is something which should be improved, though. I've been in IT for thirty years, and haven't seen this sort of latency in a long time!

Re: Cannot sign In to FamilySearch

Posted: Sun Aug 20, 2017 6:23 pm
by Xander_Szykowny
MontrealPaul wrote:Thanks, lajackson, you're right, I had to wait a while. I appreciate your quick response!

Just signed onto FamilySearch.org, and all is well.

This is something which should be improved, though. I've been in IT for thirty years, and haven't seen this sort of latency in a long time!


How long did it take for your account to sync?

Re: Cannot sign In to FamilySearch

Posted: Mon Aug 21, 2017 4:31 am
by PaulDesormeaux
Gosh, that was way back in April, I don't remember exactly... But, I had written my first message at 1:32 pm, and then my last one at 6:24 pm, so somewhere in there.
Thanks again for your help!
(and good luck with your new owners! ;) )

Re: Cannot sign In to FamilySearch

Posted: Wed Aug 23, 2017 10:06 am
by milenabolanos01
Tengo el mismo inconveniente abrí mi cuenta LDS soy miembro nueva pero no puedo acceder a familyserach ni indexing solo a ldsacount la cuenta la abrí el domingo que puedo hacer deseo empezar a indexar me llego un correo con el código lo coloque todo bien hasta ahí pero desde ese día estoy intentando indexar pero me dice la cuenta no existe me ayudaron a recuperar mi nombre de usuario y si es el mismo que yo puse pero al querer recuperar la contraseña dice el nombre de usuario no existe que hago ayuda por favor