Server Error - Welfare Service Requests

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Rjdutson@gmail.com
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Server Error - Welfare Service Requests

Postby Rjdutson@gmail.com » Thu Apr 13, 2017 6:02 pm

I am a RS President trying to access Welfare Services Requests. I keep receiving a "500 - Internal Server Error." The reference number is: fb2fb372-9e8a-44db-ba4a-e1872cb047ff
I need to submit an order. I have tried it on both my computer as well as my tablet. Can you please help.

R Dutson

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mfmohlma
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Location: Hillsboro, OR

Re: Server Error - Welfare Service Requests

Postby mfmohlma » Fri Apr 14, 2017 10:11 am

How are you trying to access the page? I got a similar error trying to access the URL directly, but it worked if I used the menu functions in the Leader and Clerk Resources page.

See the help file here: https://www.lds.org/help/support/welfar ... e?lang=eng

Rjdutson@gmail.com
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Re: Server Error - Welfare Service Requests

Postby Rjdutson@gmail.com » Sat Apr 15, 2017 7:45 am

Thanks, I talked with support and it looks like we found the problem. I updated my user name and the Bishop's Storehouse has a second step, verification process. Good to know. Hopefully it will be resolved early next week.

cduerksen7
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Re: Server Error - Welfare Service Requests

Postby cduerksen7 » Wed Jun 28, 2017 7:42 pm

I am having the same problem on my computer but can access on my computer at work, my tablet, and my phone.

alanmisbach
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Re: Server Error - Welfare Service Requests

Postby alanmisbach » Wed Jul 05, 2017 12:20 pm

I'm having the same problem. I need to approve an order for a member who is waiting, and I'm stuck! It's worked in the past with no problem, so something has changed. Help!

alanmisbach
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Re: Server Error - Welfare Service Requests

Postby alanmisbach » Wed Jul 05, 2017 3:38 pm

alanmisbach wrote:I'm having the same problem. I need to approve an order for a member who is waiting, and I'm stuck! It's worked in the past with no problem, so something has changed. Help!

I tried using Internet Explorer rather than Chrome, success! (But Chrome still doesn't work).

alanmisbach
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Re: Server Error - Welfare Service Requests

Postby alanmisbach » Wed Jul 05, 2017 3:42 pm

alanmisbach wrote:
alanmisbach wrote:I'm having the same problem. I need to approve an order for a member who is waiting, and I'm stuck! It's worked in the past with no problem, so something has changed. Help!

I tried using Internet Explorer rather than Chrome, success! (But Chrome still doesn't work).


I tried Chrome again after clearing browsing data (cache, cookies), still doesn't work. Same error.


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