Server Error - Welfare Service Requests

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
Rjdutson@gmail.com
New Member
Posts: 2
Joined: Thu Apr 13, 2017 2:29 pm

Server Error - Welfare Service Requests

Postby Rjdutson@gmail.com » Thu Apr 13, 2017 6:02 pm

I am a RS President trying to access Welfare Services Requests. I keep receiving a "500 - Internal Server Error." The reference number is: fb2fb372-9e8a-44db-ba4a-e1872cb047ff
I need to submit an order. I have tried it on both my computer as well as my tablet. Can you please help.

R Dutson

User avatar
mfmohlma
Senior Member
Posts: 823
Joined: Thu Feb 28, 2008 5:45 pm
Location: Hillsboro, OR

Re: Server Error - Welfare Service Requests

Postby mfmohlma » Fri Apr 14, 2017 10:11 am

How are you trying to access the page? I got a similar error trying to access the URL directly, but it worked if I used the menu functions in the Leader and Clerk Resources page.

See the help file here: https://www.lds.org/help/support/welfar ... e?lang=eng

Rjdutson@gmail.com
New Member
Posts: 2
Joined: Thu Apr 13, 2017 2:29 pm

Re: Server Error - Welfare Service Requests

Postby Rjdutson@gmail.com » Sat Apr 15, 2017 7:45 am

Thanks, I talked with support and it looks like we found the problem. I updated my user name and the Bishop's Storehouse has a second step, verification process. Good to know. Hopefully it will be resolved early next week.


Return to “LDS Account”

Who is online

Users browsing this forum: marynh and 1 guest