info unable to update

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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Dannamay
New Member
Posts: 1
Joined: Fri Mar 31, 2017 10:16 pm

info unable to update

#1

Post by Dannamay »

Hi I am trying to update my info but when I enter my phone # and Membership record number but when I do it says that they are already linked to another account. What do I do?
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: info unable to update

#2

Post by russellhltn »

You probably have an account you created sometime back and didn't realize it was a LDS Account.

At the login screen, use the "forgot username" link. Recover your accounting using the MRN option. If need be, you can recover the password as well.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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