User name not valid?

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
Jnelkay64
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Joined: Fri Mar 24, 2017 2:56 pm

User name not valid?

Postby Jnelkay64 » Fri Mar 24, 2017 2:58 pm

I am getting a message that my user name is not a valid user name when I try to sign in. When I have it resend me my user name it sends me the one I am trying to sign in with.

Jnelkay64
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Posts: 4
Joined: Fri Mar 24, 2017 2:56 pm

Re: User name not valid?

Postby Jnelkay64 » Fri Mar 24, 2017 4:14 pm

It seems to be working fine on the web site it is just in the app that it doesn't work

russellhltn
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Re: User name not valid?

Postby russellhltn » Fri Mar 24, 2017 4:57 pm

Which app? Note that if you don't have a MRN attached to your account, some things like LDS Tools isn't going to work.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

Jnelkay64
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Posts: 4
Joined: Fri Mar 24, 2017 2:56 pm

Re: User name not valid?

Postby Jnelkay64 » Fri Mar 24, 2017 5:12 pm

The Family Tree App. I set up my username and password on the app and if I ask it to send me my password it sends me the one I am trying to sign in with and if I ask to be sent a new password it asks for my username and then tells me it isn't a valid username.

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: User name not valid?

Postby russellhltn » Fri Mar 24, 2017 5:31 pm

Can you log into FamilySearch ok?
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

Ambz27
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Re: User name not valid?

Postby Ambz27 » Fri Mar 24, 2017 6:06 pm

I have just had the same problem - I have literally signed up with my new user name (confirmed twice in a text msg) and the website will not accept it. It will not accept the password either, and the password recovery is not working.
I'm a little frustrated as I have been sitting here for half an hour trying to get into my newly created account :(
Why won't my user name work or my password? I know they're right!

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: User name not valid?

Postby russellhltn » Fri Mar 24, 2017 6:50 pm

Ambz27 wrote:I have literally signed up with my new user name (confirmed twice in a text msg) and the website will not accept it.

Give it time. From what I've seen, things don't sync between the different sides that fast. Give it a rest for awhile and see if it works later.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

Jnelkay64
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Posts: 4
Joined: Fri Mar 24, 2017 2:56 pm

Re: User name not valid?

Postby Jnelkay64 » Sat Mar 25, 2017 6:19 am

How much time do you think? It is the next day and still not working. I powered my phone off last night, which I always do, so that's not it.

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aebrown
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Re: User name not valid?

Postby aebrown » Sat Mar 25, 2017 7:01 am

Jnelkay64 wrote:The Family Tree App. I set up my username and password on the app and if I ask it to send me my password it sends me the one I am trying to sign in with

That doesn't sound right. FamilySearch will NEVER send you your password. There are options for resetting your password, but you will not see your password in any email or text message or any other way.


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