Reset two factor authentication

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
New Member
Posts: 20
Joined: Sat Mar 31, 2012 1:24 pm
Location: Copenhagen, Denmark

Reset two factor authentication

Postby joachimvalgren » Sun Mar 19, 2017 4:06 am

I recently had to factory reset my phone, as I managed to break it completely. I had previously set up two factor authentication with the Google authenticator app, so the reset means that I no longer have access to the app. Where can I get this resolved?

Community Administrator
Posts: 23285
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Reset two factor authentication

Postby russellhltn » Sun Mar 19, 2017 10:59 am

You might try the instructions found on this page for moving to a new phone.
Have you searched the Wiki?
Try using a Google search by adding "" to the search criteria.

New Member
Posts: 1
Joined: Wed Jun 22, 2016 1:02 pm

Re: Reset two factor authentication

Postby blrogers » Sun Jul 16, 2017 7:59 pm


Were you able to figure out how to fix your problem? The link provided by one of the answers in this thread is not answering the question that you're asking, I think.

I also lost my authenticator app, but now is requiring it... there's no way to recover it as far as I can tell and I'm completely locked out of my account settings.

New Member
Posts: 4
Joined: Tue Mar 15, 2011 10:40 pm

Re: Reset two factor authentication

Postby claydiffrient » Sun Jul 23, 2017 6:42 am

I'm in this same situation :(

New Member
Posts: 1
Joined: Sun Aug 27, 2017 10:35 pm

Re: Reset two factor authentication

Postby g8597963 » Tue Sep 05, 2017 12:41 pm

Have any of you been able to resolve this problem for your accounts? I have been stuck without access for a few weeks now after having to reset my android phone. I also haven't heard back when emailing the church support team.

New Member
Posts: 1
Joined: Mon Oct 02, 2017 12:24 pm

Re: Reset two factor authentication

Postby josepe500 » Mon Oct 02, 2017 12:27 pm

I had the same issue. My Android phone died and I could not register a new device.

I was able to get Multi Factor Authentication (MFA) deleted from my LDS account by calling into the Global Support phone number ( ... c?lang=eng). Global IT also said that e-mailing Support would also work, but it takes a few days. I mentioned that it would be helpful to include these details on the help page for MFA.

Return to “LDS Account”

Who is online

Users browsing this forum: No registered users and 1 guest