Reset two factor authentication

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
joachimvalgren
New Member
Posts: 16
Joined: Sat Mar 31, 2012 1:24 pm
Location: Copenhagen, Denmark

Reset two factor authentication

Postby joachimvalgren » Sun Mar 19, 2017 4:06 am

I recently had to factory reset my phone, as I managed to break it completely. I had previously set up two factor authentication with the Google authenticator app, so the reset means that I no longer have access to the app. Where can I get this resolved?

russellhltn
Community Administrator
Posts: 21912
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Reset two factor authentication

Postby russellhltn » Sun Mar 19, 2017 10:59 am

You might try the instructions found on this page for moving to a new phone.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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