Folks:
When the member logs in and attempts to see their past donation history, they get this error:
Donations
Uh oh! We're Sorry...
It looks like something went wrong which prevented the page you requested from displaying. Sorry for any inconvenience that this may have caused!
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Thoughs?
TKH
Member can not see donation page
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- Community Administrator
- Posts: 34422
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Member can not see donation page
They may not have an email associated with their account, or it hasn't been verified. Try having them go to ldsaccount.lds.org and check their contacts.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 1
- Joined: Sun Mar 12, 2017 10:45 am
Re: Member can not see donation page
I am having the same problem. It has been this way for 2 weeks. I have sent a comment/request for feedback to the good folks at lds.org but so far, no response. We recently had records changed from a branch to our YSA location to a home ward/serving elsewhere. We made one donation that we believe was succesfull. Since that time, no access.
lance.g
lance.g
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- Community Moderators
- Posts: 11460
- Joined: Mon Mar 17, 2008 10:27 pm
- Location: US
Re: Member can not see donation page
Check with your ward clerk to make sure your records are actually in your new home ward.lcgunter wrote:We recently had records changed from a branch to our YSA location to a home ward/serving elsewhere.
Verify that your new ward is able to participate in online donations (U.S. banking system).
Check to see that you have been removed as an out-of-unit member of any prior ward or branch.
Wait two days.
Email the Donations Department and ask for assistance.
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- New Member
- Posts: 1
- Joined: Mon Mar 13, 2017 9:00 pm
Re: Member can not see donation page
this is what I see when i try to set up my donations online.
"Donations
Uh oh! We're Sorry...
It looks like something went wrong which prevented the page you requested from displaying. Sorry for any inconvenience that this may have caused!"
"Donations
Uh oh! We're Sorry...
It looks like something went wrong which prevented the page you requested from displaying. Sorry for any inconvenience that this may have caused!"
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- Community Moderators
- Posts: 11460
- Joined: Mon Mar 17, 2008 10:27 pm
- Location: US
Re: Member can not see donation page
Check to make sure that you have an email address recorded. This seems to be the most common cause of this error. Granted, the error message is not intuitive at all, but try it.
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- New Member
- Posts: 3
- Joined: Sun Feb 26, 2017 2:36 pm
Re: Member can not see donation page
I had the same issue... I added an email address and the issue is now resolve. The error is not intuitive at all