This account recovery option is not available for this account.
Posted: Sun Mar 05, 2017 10:45 am
Hi there,
One of the members of my ward is having trouble logging into her LDS account. When she tries to register, she is told that her MRN is already linked to an account. When she tries to perform an account recovery, it tells her that "this account recovery option is not available for this account. Please try another option." She has tried all recovery options with the same message each time. I think her mobile and email has changed since she originally registered.
How can we sort this out for her?
Thanks
One of the members of my ward is having trouble logging into her LDS account. When she tries to register, she is told that her MRN is already linked to an account. When she tries to perform an account recovery, it tells her that "this account recovery option is not available for this account. Please try another option." She has tried all recovery options with the same message each time. I think her mobile and email has changed since she originally registered.
How can we sort this out for her?
Thanks