This account recovery option is not available for this account.

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
davidbann
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Posts: 5
Joined: Tue Jan 08, 2013 11:10 pm

This account recovery option is not available for this account.

Postby davidbann » Sun Mar 05, 2017 10:45 am

Hi there,

One of the members of my ward is having trouble logging into her LDS account. When she tries to register, she is told that her MRN is already linked to an account. When she tries to perform an account recovery, it tells her that "this account recovery option is not available for this account. Please try another option." She has tried all recovery options with the same message each time. I think her mobile and email has changed since she originally registered.

How can we sort this out for her?

Thanks

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sbradshaw
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Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
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Re: This account recovery option is not available for this account.

Postby sbradshaw » Sun Mar 05, 2017 4:36 pm

You may need to work with the clerk (or maybe you are the clerk?) who can call the Global Service Center on her behalf to have them reset her account. Contact information for the Global Service Center can be found at Help.LDS.org:
https://www.lds.org/help/support/record-keeping/membership/contact-information?lang=eng
Samuel Bradshaw • If you desire to serve God, you are called to the work.

davidbann
New Member
Posts: 5
Joined: Tue Jan 08, 2013 11:10 pm

Re: This account recovery option is not available for this account.

Postby davidbann » Sun Mar 05, 2017 10:03 pm

Thanks Samuel

Upon further digging I found that we could reset the account using her MRN. First step was to find out her username with MRN and birth date, then to reset her password using her username, MRN and birth date.

Thanks for the response


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