Cant Change Password

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ryabbott
New Member
Posts: 3
Joined: Tue Jan 28, 2014 6:52 am

Cant Change Password

Postby ryabbott » Sun Mar 05, 2017 6:57 am

Trying to change my mothers password on lds.org

I get through the whole process up to "Set New Password" but it doesn't go any further, just remains on the page until it says "Technical Difficulties, try again later"

its been like this a few hours now, am I not being patient enough? remember, this is my mum involved...and we know what they are like!

any help is greatly appreciated!

jdlessley
Community Moderators
Posts: 6609
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Cant Change Password

Postby jdlessley » Sun Mar 05, 2017 9:09 am

If you are doing this on Sunday then the problem is most likely a server load issue. Try making the change on a weekday when the server load is more manageable.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

danilosumo
New Member
Posts: 1
Joined: Tue Mar 07, 2017 12:22 am

Re: Cant Change Password

Postby danilosumo » Tue Mar 07, 2017 12:27 am

Same issue here.

I hit the "Set New Password" several times, repeat the process, used different browsers but got the same problem.

robert.wrathall
New Member
Posts: 1
Joined: Tue Mar 07, 2017 12:36 pm

Re: Cant Change Password

Postby robert.wrathall » Tue Mar 07, 2017 12:39 pm

the answers to security questions (or one of two) aren't matching.

when I enter my email, it says something about already being used.

Just send me a re-set, please.

lajackson
Community Moderators
Posts: 6694
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Cant Change Password

Postby lajackson » Tue Mar 07, 2017 4:09 pm

robert.wrathall wrote:Just send me a re-set, please.

Oh, that life were so simple. There is no such thing.

So, please ask your ward clerk to help you contact the Global Service Center. They are the ones who will be able to resolve the issue. No one here at the Forum is able to do that. This forum is just a user-to-user forum sharing ideas and experiences.


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