Changing my last name

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korbvade
New Member
Posts: 1
Joined: Sun Feb 26, 2017 2:09 pm

Changing my last name

Postby korbvade » Sun Feb 26, 2017 2:12 pm

Hi,

My name on my LDS Account is currently Korbie Vaden, which is what I originally set it up as. I just wanted to change my last name on my account since I got married a couple of years ago. When I change it to my current last name and try to save it though, I get a message that says: A user with this account information already exists. If you need help recovering your account, please visit our help page. I looked through your help page and didn't find anything. I'm pretty sure I haven't made an account with my new last name, so I'm not sure where the problem is. Please help!!


Thanks,

Korbie V

carolinealiceb
New Member
Posts: 2
Joined: Wed Mar 01, 2017 8:05 am

Re: Changing my last name

Postby carolinealiceb » Wed Mar 01, 2017 8:10 am

Hi
I have the same problem. I got married almost 3 years ago and I don't know how to change my last name. I tried to, but it never worked and all I got was an email back saying I'd taken my cell number off my account and I hadn't even changed that.
I wonder if there is a phone number I can call to sort this out?

Thanks

Caroline

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Biggles
Senior Member
Posts: 1051
Joined: Tue May 27, 2008 4:14 am
Location: Watford, England

Re: Changing my last name

Postby Biggles » Wed Mar 01, 2017 8:59 am

Work with your Ward Clerk, or Membership Clerk to remedy.

As well as your individual name, don't forget the Household name.

carolinealiceb
New Member
Posts: 2
Joined: Wed Mar 01, 2017 8:05 am

Re: Changing my last name

Postby carolinealiceb » Wed Mar 01, 2017 4:56 pm

Thank you for your help :)

evangardner
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Posts: 2
Joined: Sun Sep 17, 2017 8:32 pm

Re: Changing my last name

Postby evangardner » Sun Sep 17, 2017 8:42 pm

As a branch clerk that has been asked to help someone deal with this problem, can you provide any guidance? I have verified that both individual name and household name have been changed, but this Sister's lds account still shows her last name to be that of her previous marriage. It really seems like her account is still pulling the household name from her previous marriage instead of her current one, given that, as a clerk, there is no mention of the last name from her prior marriage anywhere in MLS. Is this a possibility?

eblood66
Senior Member
Posts: 2461
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Changing my last name

Postby eblood66 » Mon Sep 18, 2017 4:13 am

evangardner wrote:It really seems like her account is still pulling the household name from her previous marriage instead of her current one, given that, as a clerk, there is no mention of the last name from her prior marriage anywhere in MLS. Is this a possibility?

Unlikely. More likely the lds account makes it's own copy of the legal name when the account is created and it doesn't get updated when the membership record changes. And it doesn't provide a way for the user to edit it.


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