Recovery not available for this account

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
mhubbard_78
New Member
Posts: 1
Joined: Tue Feb 14, 2017 10:44 am

Recovery not available for this account

Postby mhubbard_78 » Tue Feb 14, 2017 10:47 am

I cannot recover my username or password because I keep getting the message that "Online recovery is not available for this account". I am using my wife's account to post this because the site refers me to the forum for additional help but you are required to login to access the forum. Who can I contact to access my account if none of the suggested recovery methods are allowed for my account?

lajackson
Community Moderators
Posts: 7009
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Recovery not available for this account

Postby lajackson » Tue Feb 14, 2017 12:07 pm

mhubbard_78 wrote:"Online recovery is not available for this account".

Contact your ward clerk. He can put you in touch with the Global Service Center where they will be able to sort out all of it.


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