Locked out of account

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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Locked out of account

Postby judycollier82@gmail.com » Tue Feb 07, 2017 11:56 am

Why would you get locked out of your account?

I have a question is this research done biological or by by records

J d franks the one I knew is deceased.

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Re: Locked out of account

Postby jdlessley » Tue Feb 07, 2017 7:57 pm

judycollier82@gmail.com wrote:Why would you get locked out of your account?

This is a security feature common to many online credentialing accounts. It is not unique to LDS Account. The security feature is designed to prevent unlimited guesses of the password by someone not the account holder trying to get logged onto an account when the password is not known. The unfortunate side affect is being locked out of your own account because you make errors of forget the password.

judycollier82@gmail.com wrote:I have a question is this research done biological or by by records

I don't understand the question. To what are you referring regarding doing research biologically or by records? Are you referring to the FamilySearch website? If so then this forum is not the forum to ask this question. The LDS Account is merely the credentialing program used to allow users to access the FamilySearch website. If you wish to continue to pursue your question and it is related to FamilySearch then I recommend posting in one of the sub-forums in the Family History group of sub-forums.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

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