Tech Forum

My membership record number cannot be updated and saved on my LDS account. I have previously registered without entering my MRN. When updating and saving my MRN, a pop up window appears indicating the account already exists. Please delete or override my previous LDS account and retain my new account.

Hi, you'll need to work with your clerk, who can call the Global Service Center on your behalf to get the other account deleted or merged.

Thanks Sam.
I'll do as you have stated when I get back to my home ward in Philippines and hope to get things ironed out.

Same problem. Working on behalf of member. Somewhat frustrated.

Thanks Pom

Prith001 wrote:Same problem.

Same answer, two posts before yours, with additional details here.