2-step Verification Problem

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kirsid
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2-step Verification Problem

Postby kirsid » Tue Jan 24, 2017 11:46 am

I set up 2-step verification through an authenticator app, but my phone had to be factory reset. I can't change account settings, and I can't set up the authenticator app without access. What can I do?

kirsid
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Re: 2-step Verification Problem

Postby kirsid » Wed Jan 25, 2017 8:02 am

For anyone else looking for an answer, I just called the Global Service Center and had them reset it.

law.bradford
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Re: 2-step Verification Problem

Postby law.bradford » Wed Aug 02, 2017 5:54 pm

I just had to do the same. It would be great if they made a way to reset it via text.

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sbradshaw
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Re: 2-step Verification Problem

Postby sbradshaw » Thu Aug 03, 2017 9:31 am

Making it too easy to reset would defeat the purpose of having 2-step verification. Anyone could reset your account if they wanted to get in.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

eblood66
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Re: 2-step Verification Problem

Postby eblood66 » Thu Aug 03, 2017 9:48 am

sbradshaw wrote:Making it too easy to reset would defeat the purpose of having 2-step verification. Anyone could reset your account if they wanted to get in.

A reset using password and code sent to a registered cell phone number should be secure. It's just another 2-step verification method. Anyone trying to reset would have to both figure out the password and have access to the registered phone.

I expect it's just a matter of insufficient programming resources to implement.

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sbradshaw
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Re: 2-step Verification Problem

Postby sbradshaw » Thu Aug 03, 2017 9:52 am

If you have more than one 2-step verification method set up in your LDS Account settings, you can choose which one you want to use as you're logging in. I'd recommend setting up a backup method (like text).
Samuel Bradshaw • If you desire to serve God, you are called to the work.

russellhltn
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Re: 2-step Verification Problem

Postby russellhltn » Thu Aug 03, 2017 10:27 am

eblood66 wrote:Anyone trying to reset would have to both figure out the password and have access to the registered phone.

Two-factor authentication via SMS is not considered secure. It's not just hypothetical, it's happened. Just search for "two factor authentication via SMS not secure"
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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