Wont allow me to add my membership number

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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Joined: Tue Jan 10, 2017 4:04 pm

Wont allow me to add my membership number

Postby Kyleja1031 » Tue Jan 10, 2017 4:14 pm

I've been trying to log in to my LDS tools and it asks me to put in my membership number. After I put my membership number it gives me an error saying "Either MRN and/or Birth date is not valid or the account already exists. Not sure what can be done to fix this problem. Your help and support would greatly be appreciated. Thanks

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Posts: 31
Joined: Fri Jan 17, 2014 7:48 pm

Re: Wont allow me to add my membership number

Postby jamiep39 » Wed Jan 11, 2017 2:16 am

It sounds like you have an existing account and are trying to create a new one. The easiest thing to do in this case is to recover your username by going here: https://ldsaccount.lds.org/recovery?type=username and entering your membership number and birthdate. Once you have the username you can recover the password with the same information if it still isn't letting you in.

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