LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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I've been trying to log in to my LDS tools and it asks me to put in my membership number. After I put my membership number it gives me an error saying "Either MRN and/or Birth date is not valid or the account already exists. Not sure what can be done to fix this problem. Your help and support would greatly be appreciated. Thanks
It sounds like you have an existing account and are trying to create a new one. The easiest thing to do in this case is to recover your username by going here: https://ldsaccount.lds.org/recovery?type=username and entering your membership number and birthdate. Once you have the username you can recover the password with the same information if it still isn't letting you in.
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