LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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She might use the "Forgot your username?" link and enter her membership record number and date of birth. This will identify any earlier account that may have been set up and forgotten, such as FamilySearch or another LDS site, and she will be able to reclaim that login.
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