Page 1 of 2

cant access MLS for visiting teaching records

Posted: Wed Jan 04, 2017 9:41 pm
by moonfamilia
Both ward clerks have tried to fix my account and have not been able to fix problem. I am able to sign into lds.org but I can not get into any of the visiting teaching reports, or the attendance roll report or into the ward calendar. It tells me access denied. I am listed as the relief society secretary on the list but I can not access any of the reports.

Re: cant access MLS for visiting teaching records

Posted: Wed Jan 04, 2017 9:49 pm
by jonesrk
This LDS Account doesn't have your membership information tied to it. If you add that they you will get access to those tools.

Re: cant access MLS for visiting teaching records

Posted: Thu Jan 05, 2017 1:02 pm
by moonfamilia
how do I add the membership information?

Re: cant access MLS for visiting teaching records

Posted: Thu Jan 05, 2017 1:23 pm
by aebrown
moonfamilia wrote:how do I add the membership information?
Sign in to ldsaccount.lds.org, then go to the Membership section and add your Membership Record Number (which you can get from your ward clerk, or is on your temple recommend).

Re: cant access MLS for visiting teaching records

Posted: Fri Jan 06, 2017 9:55 am
by moonfamilia
when I enter my membership number it tells me that the information already exists. when I first set up my account I used loonytic22 but I could not get the password so we called salt lake and they set up the moonfamilia account.

Re: cant access MLS for visiting teaching records

Posted: Fri Jan 06, 2017 12:33 pm
by aebrown
moonfamilia wrote:when I enter my membership number it tells me that the information already exists. when I first set up my account I used loonytic22 but I could not get the password....
You need to recover the password on the loonytic22 account, since that is the one associated with your MRN (Membership Record Number). You can do this by starting to sign in to lds.org, and then choosing "forgot password." You will have the option to recover your account using email (if you still have access to the email account associated with loonytic22) or using your MRN and birth date.
moonfamilia wrote:...so we called salt lake and they set up the moonfamilia account.
I'm not sure what you mean by "salt lake" -- was it FamilySearch? the Global Service Center? some other entity? -- but they gave you bad advice. Only one account can be associated with your MRN, and if you forget the password to that account, you should recover it, not create a new nonmember account.

Re: cant access MLS for visiting teaching records

Posted: Sat Jan 07, 2017 5:09 pm
by moonfamilia
we called for family Search. What do I need to do

Re: cant access MLS for visiting teaching records

Posted: Sat Jan 07, 2017 6:27 pm
by russellhltn
moonfamilia wrote:we called for family Search. What do I need to do
You need to recover the password to your old account that has your MRN attached to it.

Re: cant access MLS for visiting teaching records

Posted: Mon Jan 09, 2017 8:51 am
by moonfamilia
I got in on my loonytic account. now can you delet the moonfamilia account? username: moonfamilia. password: [redacted]. Thank you for all your help.

Re: cant access MLS for visiting teaching records

Posted: Mon Jan 09, 2017 9:06 am
by aebrown
moonfamilia wrote:I got in on my loonytic account. now can you delet the moonfamilia account? username: moonfamilia. password: [redacted]. Thank you for all your help.
No one here can delete the account. The simplest course of action for you is to simply ignore that account.

But if it's important to you to have it deleted, you can work with your ward clerk, who can contact the Global Service Center.

[Moderator note: I removed the password you posted -- please be aware that this is a public forum, visible to anyone on the Internet, so it is not prudent to post account credentials, even for an account you no longer wish to use.]