cant access MLS for visiting teaching records

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
moonfamilia
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cant access MLS for visiting teaching records

Postby moonfamilia » Wed Jan 04, 2017 9:41 pm

Both ward clerks have tried to fix my account and have not been able to fix problem. I am able to sign into lds.org but I can not get into any of the visiting teaching reports, or the attendance roll report or into the ward calendar. It tells me access denied. I am listed as the relief society secretary on the list but I can not access any of the reports.

jonesrk
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Re: cant access MLS for visiting teaching records

Postby jonesrk » Wed Jan 04, 2017 9:49 pm

This LDS Account doesn't have your membership information tied to it. If you add that they you will get access to those tools.
Ryan Jones
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Former Ward Clerk

moonfamilia
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Re: cant access MLS for visiting teaching records

Postby moonfamilia » Thu Jan 05, 2017 1:02 pm

how do I add the membership information?

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aebrown
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Re: cant access MLS for visiting teaching records

Postby aebrown » Thu Jan 05, 2017 1:23 pm

moonfamilia wrote:how do I add the membership information?

Sign in to ldsaccount.lds.org, then go to the Membership section and add your Membership Record Number (which you can get from your ward clerk, or is on your temple recommend).

moonfamilia
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Re: cant access MLS for visiting teaching records

Postby moonfamilia » Fri Jan 06, 2017 9:55 am

when I enter my membership number it tells me that the information already exists. when I first set up my account I used loonytic22 but I could not get the password so we called salt lake and they set up the moonfamilia account.

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aebrown
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Re: cant access MLS for visiting teaching records

Postby aebrown » Fri Jan 06, 2017 12:33 pm

moonfamilia wrote:when I enter my membership number it tells me that the information already exists. when I first set up my account I used loonytic22 but I could not get the password....

You need to recover the password on the loonytic22 account, since that is the one associated with your MRN (Membership Record Number). You can do this by starting to sign in to lds.org, and then choosing "forgot password." You will have the option to recover your account using email (if you still have access to the email account associated with loonytic22) or using your MRN and birth date.

moonfamilia wrote:...so we called salt lake and they set up the moonfamilia account.

I'm not sure what you mean by "salt lake" -- was it FamilySearch? the Global Service Center? some other entity? -- but they gave you bad advice. Only one account can be associated with your MRN, and if you forget the password to that account, you should recover it, not create a new nonmember account.

moonfamilia
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Re: cant access MLS for visiting teaching records

Postby moonfamilia » Sat Jan 07, 2017 5:09 pm

we called for family Search. What do I need to do

russellhltn
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Re: cant access MLS for visiting teaching records

Postby russellhltn » Sat Jan 07, 2017 6:27 pm

moonfamilia wrote:we called for family Search. What do I need to do

You need to recover the password to your old account that has your MRN attached to it.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

moonfamilia
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Re: cant access MLS for visiting teaching records

Postby moonfamilia » Mon Jan 09, 2017 8:51 am

I got in on my loonytic account. now can you delet the moonfamilia account? username: moonfamilia. password: [redacted]. Thank you for all your help.
Last edited by aebrown on Mon Jan 09, 2017 8:53 am, edited 1 time in total.
Reason: Hide confidential info

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aebrown
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Re: cant access MLS for visiting teaching records

Postby aebrown » Mon Jan 09, 2017 9:06 am

moonfamilia wrote:I got in on my loonytic account. now can you delet the moonfamilia account? username: moonfamilia. password: [redacted]. Thank you for all your help.

No one here can delete the account. The simplest course of action for you is to simply ignore that account.

But if it's important to you to have it deleted, you can work with your ward clerk, who can contact the Global Service Center.

[Moderator note: I removed the password you posted -- please be aware that this is a public forum, visible to anyone on the Internet, so it is not prudent to post account credentials, even for an account you no longer wish to use.]


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