Email Address

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
mahnpe
New Member
Posts: 1
Joined: Wed Jan 04, 2017 7:25 am

Email Address

Postby mahnpe » Wed Jan 04, 2017 7:31 am

I am trying to change my Contact Settings. When I try to correct my email address I get the message "A user with this account information already exists. If you need help recovering your account, please visit our help page". The help page is of NO value. How do I find that other account using this email address?????

russellhltn
Community Administrator
Posts: 21923
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Email Address

Postby russellhltn » Wed Jan 04, 2017 10:47 am

On the login page, click on "forgot username" and use the email option to recover the account.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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