Problem setting up account for child

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
puttergenealogy
New Member
Posts: 1
Joined: Fri Dec 23, 2016 2:53 pm

Problem setting up account for child

Postby puttergenealogy » Fri Dec 23, 2016 2:57 pm

We have been having problems setting up our daughter's LDS.org account. Since she is under 18, we were supposed to get an email verification, but it never came through and subsequent "resend" requests never did, either. We've checked spam/junk folders and have never found anything. Is there any way to delete an account and start over?

sormsby
New Member
Posts: 1
Joined: Mon Dec 26, 2016 12:40 pm

Re: Problem setting up account for child

Postby sormsby » Mon Dec 26, 2016 12:40 pm

Same. I never received the text message for to verify my child's account.

celinich13
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Posts: 1
Joined: Tue Nov 01, 2016 1:13 pm

Re: Problem setting up account for child

Postby celinich13 » Mon Dec 26, 2016 9:22 pm

Wouldn't have made a difference, probably. I got the email for my son, put in the verification code and it immediately said: Invalid code.

So I clicked the 'authorize' link within the email and it also said: Invalid code.

Our friends at the church technology department are having a tough couple weeks. I've been nothing but frustrated and disappointed since their most recent LDS Gospel Library update.

marlabarlow
New Member
Posts: 1
Joined: Tue Dec 27, 2016 8:39 pm

Re: Problem setting up account for child

Postby marlabarlow » Tue Dec 27, 2016 8:40 pm

I'm getting told my son's membership number is incorrect. I'm using LDS tools to get the membership number any clue why it's an issue???

russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Problem setting up account for child

Postby russellhltn » Tue Dec 27, 2016 9:08 pm

marlabarlow wrote:I'm getting told my son's membership number is incorrect. I'm using LDS tools to get the membership number any clue why it's an issue???

The usual message is that it's incorrect or in use on another account. At the login page, use the "Forgot username" and use the MRN option to find out what the username is.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

spestriana
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Posts: 1
Joined: Wed Dec 28, 2016 10:34 am

Re: Problem setting up account for child

Postby spestriana » Wed Dec 28, 2016 10:36 am

I have the same problem. t's not an issue of forgotten name. I cannot register my son. While trying to create an account it say that the MRN or birthdate doesn't match. And they are both correct on our membership print out and his temple recommend.


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