Error when trying to recover password

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
olsenr75
New Member
Posts: 1
Joined: Wed Dec 21, 2016 7:40 pm

Error when trying to recover password

Postby olsenr75 » Wed Dec 21, 2016 7:47 pm

I am helping a friend get signed into his LDS account. We used his MRN and birth date to recover his username. But when we try to recover the password he gets an error that says, "Online password recovery is not available for this account. For additional help, please use our contact page." The word "contact" is a link and when he clicks on the link he is taken to a lds.org sign in page, which he cannot sign into because he doesn't have his password. We have tried several times on several devices with the same result. What can we do?

weirba
New Member
Posts: 1
Joined: Sun Nov 06, 2016 11:34 am

Re: Error when trying to recover password

Postby weirba » Sun Jan 01, 2017 1:20 pm

Me too. Same thing.

dsmam19
New Member
Posts: 2
Joined: Sun Jan 01, 2017 4:16 pm

Re: Error when trying to recover password

Postby dsmam19 » Sun Jan 01, 2017 4:18 pm

I also have this same issue today trying to help our new Ex Sec. sign in. He doesn't remember ever having an account but attempting to register says he's already got one but we get the same errors trying to recover his account.

littlepamella
New Member
Posts: 1
Joined: Sun Jan 01, 2017 4:19 pm

Re: Error when trying to recover password

Postby littlepamella » Sun Jan 01, 2017 4:20 pm

I had to change my password but now when I log in and go to my ward directory, I get "access denied" PLEASE HELP!


Return to “LDS Account”

Who is online

Users browsing this forum: No registered users and 2 guests