Can't get my mom into her account

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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Can't get my mom into her account

Postby pauldwake » Sun Dec 18, 2016 3:01 pm

Her memory isn't all that good, so we looked up her account number and had it emailed to her to make sure we had it right. Then we used that to change her password. Using the username the church sent us, and the new password, it still won't log her in. We've retried this a few times, also. Trying more basically to register for an LDS account doesn't work because it says she already has one. What's up with this?

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Re: Can't get my mom into her account

Postby jdlessley » Sun Dec 18, 2016 5:21 pm

As long as you have her membership record number (MRN) and her birth date, as recorded in her membership records, then you can go to the LDS Account sign in page and select the "Forgot your username?" link. Use the MRN recovery method. Once you have the account username then use the "Forgot your password?" to reset the password.
JD Lessley
Have you tried finding your answer on the Help Center page or the LDSTech wiki?

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