Can't get my mom into her account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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pauldwake
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Posts: 1
Joined: Sun Dec 18, 2016 2:59 pm

Can't get my mom into her account

#1

Post by pauldwake »

Her memory isn't all that good, so we looked up her account number and had it emailed to her to make sure we had it right. Then we used that to change her password. Using the username the church sent us, and the new password, it still won't log her in. We've retried this a few times, also. Trying more basically to register for an LDS account doesn't work because it says she already has one. What's up with this?
jdlessley
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Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Can't get my mom into her account

#2

Post by jdlessley »

As long as you have her membership record number (MRN) and her birth date, as recorded in her membership records, then you can go to the LDS Account sign in page and select the "Forgot your username?" link. Use the MRN recovery method. Once you have the account username then use the "Forgot your password?" to reset the password.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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