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I input my member number and it says that I already have an account.

Posted: Mon Dec 12, 2016 10:11 am
by joshpress
I cannot update my account

Re: I input my member number and it says that I already have an account.

Posted: Mon Dec 12, 2016 11:59 am
by lajackson
joshpress wrote:I cannot update my account

Use the "Forgot your username?" link to recover the account with the membership number and work from there.

Re: I input my member number and it says that I already have an account.

Posted: Sun Dec 18, 2016 7:19 am
by debbiestoner
Mine is saying the same thing. I can't log in to get my membership number, but strangely it let me log in to post here? Help please?

Re: I input my member number and it says that I already have an account.

Posted: Sun Dec 18, 2016 9:47 am
by sbradshaw
debbiestoner wrote:Mine is saying the same thing. I can't log in to get my membership number, but strangely it let me log in to post here? Help please?

Most likely you have two LDS Accounts – one of them tied to your membership record number, and the other not. Go to http://ldsaccount.lds.org/recovery and recover the account that's tied to your membership record number, by using the membership record number recovery option.

Re: I input my member number and it says that I already have an account.

Posted: Sun Dec 18, 2016 12:38 pm
by lajackson
debbiestoner wrote:I can't log in to get my membership number, . . .

If you do not know your membership record number and you still need it to recover your account, check with your ward clerk. It will also be on your temple recommend if it was recorded correctly there.