I input my member number and it says that I already have an account.

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
joshpress
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Joined: Mon Dec 12, 2016 10:09 am

I input my member number and it says that I already have an account.

Postby joshpress » Mon Dec 12, 2016 10:11 am

I cannot update my account

lajackson
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Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: I input my member number and it says that I already have an account.

Postby lajackson » Mon Dec 12, 2016 11:59 am

joshpress wrote:I cannot update my account

Use the "Forgot your username?" link to recover the account with the membership number and work from there.

debbiestoner
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Joined: Sun Dec 18, 2016 7:18 am

Re: I input my member number and it says that I already have an account.

Postby debbiestoner » Sun Dec 18, 2016 7:19 am

Mine is saying the same thing. I can't log in to get my membership number, but strangely it let me log in to post here? Help please?

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sbradshaw
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Re: I input my member number and it says that I already have an account.

Postby sbradshaw » Sun Dec 18, 2016 9:47 am

debbiestoner wrote:Mine is saying the same thing. I can't log in to get my membership number, but strangely it let me log in to post here? Help please?

Most likely you have two LDS Accounts – one of them tied to your membership record number, and the other not. Go to http://ldsaccount.lds.org/recovery and recover the account that's tied to your membership record number, by using the membership record number recovery option.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

lajackson
Community Moderators
Posts: 6850
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: I input my member number and it says that I already have an account.

Postby lajackson » Sun Dec 18, 2016 12:38 pm

debbiestoner wrote:I can't log in to get my membership number, . . .

If you do not know your membership record number and you still need it to recover your account, check with your ward clerk. It will also be on your temple recommend if it was recorded correctly there.


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