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Two Accounts?

Posted: Mon Dec 12, 2016 9:28 am
by YoursTrulyOlive
It won't let me add my Membership Record Number to my account because it says I already have an account attached to it. However, I have no recollection of making this other account, so I can't access it or anything. But now I can't update the account I use.

Re: Two Accounts?

Posted: Mon Dec 12, 2016 10:25 am
by russellhltn
YoursTrulyOlive wrote:It won't let me add my Membership Record Number to my account because it says I already have an account attached to it. However, I have no recollection of making this other account, so I can't access it or anything. But now I can't update the account I use.
It was probably created for something like FamilySearch. You can find by going to the login page and clicking on "Forgot Username" and then use the MRN option for recovering the name of the other account.