Failed login and password reset still not working

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
alhaibach
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Joined: Tue Nov 29, 2016 5:36 am

Failed login and password reset still not working

Postby alhaibach » Tue Nov 29, 2016 5:40 am

URGENT.
I am having an issue logging into my LDS user account. I teach online seminary so I use this account daily. It is not a matter of forgetting username and password. I have tried resetting password a few times and restart computer and delet cookies etc. and have attempted using multiple computers and multiple web browsers. All to no avail. It does not allow me to login with my new or old password. I really need to be able to login to run my seminary class. Please help!!
(I'm using my husbands login to submit this post)

lajackson
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Location: US

Re: Failed login and password reset still not working

Postby lajackson » Tue Nov 29, 2016 9:09 am

alhaibach wrote:URGENT.
I am having an issue logging into my LDS user account. I teach online seminary so I use this account daily.

Did it just suddenly stop working? Did anything change? In any event, work through your ward or stake clerk to contact the Global Service Center. They should be able to resolve the issue.

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Failed login and password reset still not working

Postby russellhltn » Tue Nov 29, 2016 10:34 am

It's been awhile, but in the past I've found it can take several minutes after a password reset before it works properly everywhere. If it works at ldsaccount.lds.org, the login is correct and you'll need to wait.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

alhaibach
New Member
Posts: 2
Joined: Tue Nov 29, 2016 5:36 am

Re: Failed login and password reset still not working

Postby alhaibach » Tue Nov 29, 2016 6:22 pm

Thanks. The Global Service Center got it straightened out.


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