Two accounts linked together

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
hollgoobs17
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Joined: Fri Nov 25, 2016 8:51 pm

Two accounts linked together

Postby hollgoobs17 » Fri Nov 25, 2016 8:54 pm

I have two accounts set up under two different emails, but they're both linked to the same phone number & membership record number. How do I disable one so that I can have the one that IS disabled linked to the correct email, phone number, & record number. I know it's not another person using my account. It's just me.

lajackson
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Re: Two accounts linked together

Postby lajackson » Mon Nov 28, 2016 6:19 am

hollgoobs17 wrote:I have two accounts set up under two different emails, but they're both linked to the same phone number & membership record number. How do I disable one so that I can have the one that IS disabled linked to the correct email, phone number, & record number.

Work through your ward clerk to contact the Global Service Center. The system should not allow two different accounts to use the same MRN and the GSC will need to straighten it out for you.


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