Keeps saying my login is incorrect even when I have just recovered it

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
nicoleannswain
New Member
Posts: 1
Joined: Fri Nov 25, 2016 2:43 pm

Keeps saying my login is incorrect even when I have just recovered it

Postby nicoleannswain » Fri Nov 25, 2016 2:47 pm

Hello!! For months now familysearch.org has not let me log in through the family search portal, the only way I can get on is by clicking the "log in with lds.org" option. There are other websites I would like to use, like grandmas pie and relative finder etc which do not have the option of logging in through lds.org that I cannot get on. It is frustrating because I cannot count how many times I have tried resetting my password or recovering my username in hopes Ive been making some mistake. It always says my username is correct and my new password has been set and yet when I try to log in it still says it is incorrect. Please help! I dont know what else to do at this point.
Thank you !!

russellhltn
Community Administrator
Posts: 21786
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Keeps saying my login is incorrect even when I have just recovered it

Postby russellhltn » Fri Nov 25, 2016 3:41 pm

In the past, I've found that I have to wait awhile before a new password starts working in all the places it should.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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