Family Search

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
CarolineR
New Member
Posts: 1
Joined: Tue Nov 08, 2016 7:32 pm

Family Search

Postby CarolineR » Tue Nov 08, 2016 7:34 pm

Family Search will not accept my user ID or password. When I request the option to change my password, it does not recognize any of the responses to my security question although I KNOW the answers are correct. Any thoughts?

kisaac
Community Moderators
Posts: 1170
Joined: Sun Oct 21, 2007 5:04 am
Location: Utah, united states

Re: Family Search

Postby kisaac » Sat Nov 12, 2016 4:23 am

Welcome to the forum!
I would begin on the LDS account help page at this link.

Try the password and username recovery.
After those steps fail, at the bottom of that page is a link under the title:
Have a Different Question or Problem?

Go to that page and read through the section on "sign in issues"
"A soft answer turneth away wrath" works great on LDSTech forum boards!


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