Password will not reset

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
qwertyjcm
New Member
Posts: 1
Joined: Tue Nov 08, 2016 6:59 pm

Password will not reset

Postby qwertyjcm » Tue Nov 08, 2016 7:05 pm

My wife's LDS user account says that the password is not valid. She has tried multiple times to reset the password using the forgot password link. She has tried from multiple devices with the same result. She successfully resets the password, but then when she logs in it says the password is not valid. Does anyone have any idea what would be happening or how to reach the church to have someone take a look?

kisaac
Community Moderators
Posts: 1170
Joined: Sun Oct 21, 2007 5:04 am
Location: Utah, united states

Re: Password will not reset

Postby kisaac » Sat Nov 12, 2016 4:00 am

Welcome to the forum!
Let's try the LDS account help page suggestions first, under the heading
I changed my password and still cannot log in

Read through the other options there as well.
After trying those suggestions thoroughly, you can submit your problem to support on this page.
"A soft answer turneth away wrath" works great on LDSTech forum boards!

russellhltn
Community Administrator
Posts: 22530
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Password will not reset

Postby russellhltn » Sat Nov 12, 2016 11:21 am

kisaac wrote:After trying those suggestions throughly, you can submit your problem to support on this page.

Just make sure you click "Additional Support Options". Otherwise, you end up right back here.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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