Password reset

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
keeleysbrooks
New Member
Posts: 1
Joined: Mon Nov 07, 2016 12:15 pm

Password reset

Postby keeleysbrooks » Mon Nov 07, 2016 12:18 pm

I have been attempting to help a member sign her daughter up for seminary.
In order to do so she needs to access her account.
She has forgotten her password and we have tried to reset the password several times.
The webpage sticks after we have typed in the new password. When we click the button nothing happens. It's as if the button didn't link to anything.
After trying and fiddling with it for a while trying to get it to work it said our session was timed out.

We have gone through this process several times in the past 24 hours, and are still having issues.
Is anyone else having problems with the password reset button?
I have cleared my browser history to make sure that was not interfering.

kisaac
Community Moderators
Posts: 1170
Joined: Sun Oct 21, 2007 5:04 am
Location: Utah, united states

Re: Password reset

Postby kisaac » Sat Nov 12, 2016 4:40 am

I look to the obvious first, Have you read through the help pages at this link?. (It sounds like you may have.)

As you exhaust those possibilities, one of the final options Will allow you to contact support via email.
"A soft answer turneth away wrath" works great on LDSTech forum boards!


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