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I forgot my Username and I also forgot my password in my recovery email.

Posted: Fri Oct 21, 2016 9:48 pm
by punsalanj
I forgot my Username and I also forgot my password in my recovery email.
Because I chose the email recovery options when I made my LDS Account!

So I can't recover my name even they will send recovery to that email. Is there any solution for this.
Please Help!
Thank you.

Re: I forgot my Username and I also forgot my password in my recovery email.

Posted: Sat Oct 22, 2016 10:44 am
by lajackson
punsalanj wrote:So I can't recover my name even [if] they will send recovery to that email. Is there any solution for this.
Click the "Forgot my username?" link and use your membership record number and date of birth to recover your account.

Re: I forgot my Username and I also forgot my password in my recovery email.

Posted: Tue Oct 25, 2016 5:03 am
by olvidaayala
Hi! how can i recover my lds account? i already try to use my MRN but still i cant not recover my password... and the error mssge that appear is that i need to contact the global center...????what do i need to do?

Re: I forgot my Username and I also forgot my password in my recovery email.

Posted: Tue Oct 25, 2016 6:50 am
by lajackson
olvidaayala wrote:?what do i need to do?
Read the post right before yours. You were on the right track. Use the "Forgot your username?" link and then use your MRN and date of birth. You are not asked for an email address when you do it this way, and you can update that later.

If you use your MRN and date of birth and the system cannot find you, then yes, you will need to work with your clerk to contact the Global Service Center.

Re: I forgot my Username and I also forgot my password in my recovery email.

Posted: Sat Nov 05, 2016 8:14 am
by punsalanj
So theres no way to fix it yourself except calling the Golbal Service Center. Thanks for reply. ☺

Re: I forgot my Username and I also forgot my password in my recovery email.

Posted: Fri Nov 11, 2016 10:45 am
by larrynjay
How does one call the Global Service Center?
We get this message on using the password recovery tool:
"Global Service Center to recover your account"

Re: I forgot my Username and I also forgot my password in my recovery email.

Posted: Sat Nov 12, 2016 8:52 am
by lajackson
larrynjay wrote:How does one call the Global Service Center?
For now, you should work with your ward clerk to contact the GSC on your behalf.

Re: I forgot my Username and I also forgot my password in my recovery email.

Posted: Sat Nov 12, 2016 9:18 am
by PJStoker
I cannot remember my account password to get into my indexing or lds tools. I think I've locked myself out.