I forgot my Username and I also forgot my password in my recovery email.

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
punsalanj
New Member
Posts: 3
Joined: Fri Oct 21, 2016 8:46 pm

I forgot my Username and I also forgot my password in my recovery email.

Postby punsalanj » Fri Oct 21, 2016 8:48 pm

I forgot my Username and I also forgot my password in my recovery email.
Because I chose the email recovery options when I made my LDS Account!

So I can't recover my name even they will send recovery to that email. Is there any solution for this.
Please Help!
Thank you.

lajackson
Community Moderators
Posts: 6617
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: I forgot my Username and I also forgot my password in my recovery email.

Postby lajackson » Sat Oct 22, 2016 9:44 am

punsalanj wrote:So I can't recover my name even [if] they will send recovery to that email. Is there any solution for this.

Click the "Forgot my username?" link and use your membership record number and date of birth to recover your account.

olvidaayala
New Member
Posts: 1
Joined: Tue Oct 25, 2016 4:00 am

Re: I forgot my Username and I also forgot my password in my recovery email.

Postby olvidaayala » Tue Oct 25, 2016 4:03 am

Hi! how can i recover my lds account? i already try to use my MRN but still i cant not recover my password... and the error mssge that appear is that i need to contact the global center...????what do i need to do?

lajackson
Community Moderators
Posts: 6617
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: I forgot my Username and I also forgot my password in my recovery email.

Postby lajackson » Tue Oct 25, 2016 5:50 am

olvidaayala wrote:?what do i need to do?

Read the post right before yours. You were on the right track. Use the "Forgot your username?" link and then use your MRN and date of birth. You are not asked for an email address when you do it this way, and you can update that later.

If you use your MRN and date of birth and the system cannot find you, then yes, you will need to work with your clerk to contact the Global Service Center.

punsalanj
New Member
Posts: 3
Joined: Fri Oct 21, 2016 8:46 pm

Re: I forgot my Username and I also forgot my password in my recovery email.

Postby punsalanj » Sat Nov 05, 2016 7:14 am

So theres no way to fix it yourself except calling the Golbal Service Center. Thanks for reply. ☺

larrynjay
New Member
Posts: 1
Joined: Fri Nov 11, 2016 10:44 am

Re: I forgot my Username and I also forgot my password in my recovery email.

Postby larrynjay » Fri Nov 11, 2016 10:45 am

How does one call the Global Service Center?
We get this message on using the password recovery tool:
"Global Service Center to recover your account"

lajackson
Community Moderators
Posts: 6617
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: I forgot my Username and I also forgot my password in my recovery email.

Postby lajackson » Sat Nov 12, 2016 8:52 am

larrynjay wrote:How does one call the Global Service Center?

For now, you should work with your ward clerk to contact the GSC on your behalf.

PJStoker
New Member
Posts: 1
Joined: Sat Nov 12, 2016 9:17 am

Re: I forgot my Username and I also forgot my password in my recovery email.

Postby PJStoker » Sat Nov 12, 2016 9:18 am

I cannot remember my account password to get into my indexing or lds tools. I think I've locked myself out.


Return to “LDS Account”

Who is online

Users browsing this forum: No registered users and 2 guests