Account issues
Posted: Tue Oct 18, 2016 12:41 pm
I was removed from the records four years ago but was recently rebaptized.
The problem is that when I try to sign up for a new account, I'm told an account exists. When I try to login, I have password issues, so I request a reset only to find out I used an e-mail address that I no longer have access to. I had to create this new account to post this as a "friend."
The way I see it, the easiest solution is to delete the old account and make this my member account. But how do I submit a ticket (I would get hauled into my branch president's office if I tried to call) and try to resolve it that way? Any help would be appreciated.
The problem is that when I try to sign up for a new account, I'm told an account exists. When I try to login, I have password issues, so I request a reset only to find out I used an e-mail address that I no longer have access to. I had to create this new account to post this as a "friend."
The way I see it, the easiest solution is to delete the old account and make this my member account. But how do I submit a ticket (I would get hauled into my branch president's office if I tried to call) and try to resolve it that way? Any help would be appreciated.