invalid MRN

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
fduerksen9
New Member
Posts: 2
Joined: Sat Jan 30, 2016 5:40 pm

invalid MRN

Postby fduerksen9 » Mon Oct 10, 2016 5:15 pm

Hello,
The issue i am having is, when i go to enter my MRN into my account it shows this error" Either the MRN and/or Birth Date is not valid or the account already exists" im not sure how to correct this, i have tried multiple times to search for an account i have possible set up in the past by looking up my MRN but it states that i cannot access by the MRN option. it has me look it up through my phone number. and opens this account but i can not add my MRN and fully use the tools such as directory. I have triple checked with MLS that my information is correct. any help would be greatly appreciated.

russellhltn
Community Administrator
Posts: 20732
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: invalid MRN

Postby russellhltn » Mon Oct 10, 2016 5:27 pm

I'd suggest working with your ward clerk in contacting CHQ. Not all accounts can be recovered with a MRN. Yours might be one of them.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
Community Moderators
Posts: 6522
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: invalid MRN

Postby jdlessley » Mon Oct 10, 2016 5:30 pm

The second half of that error message is most likely your problem. You may have created an account some time in the past for some other purpose, such as FamilySearch.org. Follow the instructions in the post here to recover the account that already exits.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

jonesrk
Church Employee
Church Employee
Posts: 1454
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: invalid MRN

Postby jonesrk » Mon Oct 10, 2016 9:26 pm

you might try fduerksen09 instead
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk


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