Updating Information

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
cmlacey33
New Member
Posts: 1
Joined: Sun Oct 09, 2016 8:03 am

Updating Information

Postby cmlacey33 » Sun Oct 09, 2016 8:06 am

I tried to update my information in order to get into the lds tools app. One part is re-entering my MRN. When I did this, it told me it was inaccurate or already in use. It's definitely the right number as it's on my ordinance summary. Help?

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mfmohlma
Senior Member
Posts: 784
Joined: Thu Feb 28, 2008 5:45 pm
Location: Hillsboro, OR

Re: Updating Information

Postby mfmohlma » Sun Oct 09, 2016 9:32 am

You most likely already have a different account (created for FamilySearch or another website). Use the Forgot password link at ldsaccount.lds.org and use the MRN and birthday recovery option to find out what it is.


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