denied access

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tk75giles@gmail.com
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denied access

Postby tk75giles@gmail.com » Thu Oct 06, 2016 6:20 pm

I'm trying to access the area where I go to enter in home teaching number but I'm getting "access denied". I can log in but only for general info. when I enter in my member ship number it tells me it's already in use. I only have the one account that I'm aware of. Does the church have any tech support that can help???

russellhltn
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Re: denied access

Postby russellhltn » Thu Oct 06, 2016 6:32 pm

Your membership number must be on your account for it to work. If it's not allowing you to enter it, then it's either incorrect or it's in use by a forgotten account. Use the forgotten username link, with the MRN/Birthday option to locate it.

Since it sounds like you have an issue with your account, I'm moving this to a more appropriate section.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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Biggles
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Re: denied access

Postby Biggles » Thu Oct 06, 2016 9:15 pm

tk75giles@gmail.com wrote:I'm trying to access the area where I go to enter in home teaching number but I'm getting "access denied". I can log in but only for general info. when I enter in my member ship number it tells me it's already in use. I only have the one account that I'm aware of. Does the church have any tech support that can help???

Without further information, is this a case of a member attempting to enter their own home teaching visits, without the appropriate calling, or something else?

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sbradshaw
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Re: denied access

Postby sbradshaw » Fri Oct 07, 2016 6:43 am

It's likely that you do have another account set up from a while ago that's tied to your membership record number. It could have been created through FamilySearch or another Church site. You can see if it exists by going to http://ldsaccount.lds.org/recovery and choosing the "Membership Record Number (MRN)" recovery option.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

jameschild
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Re: denied access

Postby jameschild » Sat Feb 11, 2017 3:51 pm

I am un able to change my membership status on my account. I keep getting an access denied message when I input my membership number. Help......

jdlessley
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Re: denied access

Postby jdlessley » Sat Feb 11, 2017 4:06 pm

@ jameschild,

See the post just before yours.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

jameschild
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Re: denied access

Postby jameschild » Sat Feb 11, 2017 4:45 pm

I have tried everything listed above with no success.

jdlessley
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Re: denied access

Postby jdlessley » Sat Feb 11, 2017 5:13 pm

So I am guessing that when you went to the LDS Account sign on page and clicked the "Forgot your username?" and then selected "Membership Record Number (MRN)" for the choice of how to recover your username and then entered your MRN and birth date that your current username was then returned?

If this is the case then you may have to work through your ward clerk who can contact the global service center to get the issue resolved.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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