denied access

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
tk75giles@gmail.com
New Member
Posts: 1
Joined: Thu Oct 06, 2016 6:15 pm

denied access

Postby tk75giles@gmail.com » Thu Oct 06, 2016 6:20 pm

I'm trying to access the area where I go to enter in home teaching number but I'm getting "access denied". I can log in but only for general info. when I enter in my member ship number it tells me it's already in use. I only have the one account that I'm aware of. Does the church have any tech support that can help???

russellhltn
Community Administrator
Posts: 20767
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: denied access

Postby russellhltn » Thu Oct 06, 2016 6:32 pm

Your membership number must be on your account for it to work. If it's not allowing you to enter it, then it's either incorrect or it's in use by a forgotten account. Use the forgotten username link, with the MRN/Birthday option to locate it.

Since it sounds like you have an issue with your account, I'm moving this to a more appropriate section.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

User avatar
Biggles
Senior Member
Posts: 922
Joined: Tue May 27, 2008 4:14 am
Location: Watford, England

Re: denied access

Postby Biggles » Thu Oct 06, 2016 9:15 pm

tk75giles@gmail.com wrote:I'm trying to access the area where I go to enter in home teaching number but I'm getting "access denied". I can log in but only for general info. when I enter in my member ship number it tells me it's already in use. I only have the one account that I'm aware of. Does the church have any tech support that can help???

Without further information, is this a case of a member attempting to enter their own home teaching visits, without the appropriate calling, or something else?

User avatar
sbradshaw
Senior Member
Posts: 2494
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
Contact:

Re: denied access

Postby sbradshaw » Fri Oct 07, 2016 6:43 am

It's likely that you do have another account set up from a while ago that's tied to your membership record number. It could have been created through FamilySearch or another Church site. You can see if it exists by going to http://ldsaccount.lds.org/recovery and choosing the "Membership Record Number (MRN)" recovery option.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.


Return to “LDS Account”

Who is online

Users browsing this forum: No registered users and 1 guest