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Member can log in to account and change settings but no other options
Posted: Sun Sep 25, 2016 1:33 pm
by elow
I'm membership clerk in my ward and ward member contacted me for help to log in to her LDS.org account.
She has can login and change her settings but can't see the directory or make donations. She as reset her user I'd and password and even looked up her account with her member number and still gives her the same error when she tries to access the directory, the errors says that access is denied. Her records are in my ward and can see them. I'm not sure where to look to help her.
Re: Member can log in to account and change settings but no other options
Posted: Sun Sep 25, 2016 1:46 pm
by russellhltn
Odds are she doesn't have her MRN added to her LDS account.
Re: Member can log in to account and change settings but no other options
Posted: Sun Sep 25, 2016 1:47 pm
by sbradshaw
If she goes to LDSAccount.LDS.org, has her membership record number been entered in?
Re: Member can log in to account and change settings but no other options
Posted: Tue Sep 27, 2016 5:01 am
by elow
Yes she has her membership record entered in. She still can't access
Re: Member can log in to account and change settings but no other options
Posted: Tue Sep 27, 2016 11:06 am
by russellhltn
Is the MRN on her account the same as the one on your records? It may seem strange, but it happens.
Re: Member can log in to account and change settings but no other options
Posted: Tue Sep 27, 2016 11:27 am
by elow
Yeah it is I printed her record for her to use. She did get married and changed her last name. But it wasn't working before that happened.
Re: Member can log in to account and change settings but no other options
Posted: Tue Sep 27, 2016 11:47 am
by russellhltn
I'd suggest calling the Global Help desk and see what they say.
Re: Member can log in to account and change settings but no other options
Posted: Tue Sep 27, 2016 11:49 am
by elow
How do I find that information? I have been in this calling for 2 weeks now.
Re: Member can log in to account and change settings but no other options
Posted: Tue Sep 27, 2016 11:51 am
by elow
I found it thanks
Re: Member can log in to account and change settings but no other options
Posted: Tue Sep 27, 2016 6:25 pm
by sbradshaw
Great! Be sure to report back if you learn anything that might help future clerks or members!