Member can log in to account and change settings but no other options

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elow
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Member can log in to account and change settings but no other options

Postby elow » Sun Sep 25, 2016 12:33 pm

I'm membership clerk in my ward and ward member contacted me for help to log in to her LDS.org account.

She has can login and change her settings but can't see the directory or make donations. She as reset her user I'd and password and even looked up her account with her member number and still gives her the same error when she tries to access the directory, the errors says that access is denied. Her records are in my ward and can see them. I'm not sure where to look to help her.

russellhltn
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Re: Member can log in to account and change settings but no other options

Postby russellhltn » Sun Sep 25, 2016 12:46 pm

Odds are she doesn't have her MRN added to her LDS account.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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sbradshaw
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Re: Member can log in to account and change settings but no other options

Postby sbradshaw » Sun Sep 25, 2016 12:47 pm

If she goes to LDSAccount.LDS.org, has her membership record number been entered in?
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

elow
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Re: Member can log in to account and change settings but no other options

Postby elow » Tue Sep 27, 2016 4:01 am

Yes she has her membership record entered in. She still can't access

russellhltn
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Posts: 20732
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Re: Member can log in to account and change settings but no other options

Postby russellhltn » Tue Sep 27, 2016 10:06 am

Is the MRN on her account the same as the one on your records? It may seem strange, but it happens.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

elow
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Posts: 5
Joined: Thu Sep 08, 2016 7:06 am

Re: Member can log in to account and change settings but no other options

Postby elow » Tue Sep 27, 2016 10:27 am

Yeah it is I printed her record for her to use. She did get married and changed her last name. But it wasn't working before that happened.

russellhltn
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Posts: 20732
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Member can log in to account and change settings but no other options

Postby russellhltn » Tue Sep 27, 2016 10:47 am

I'd suggest calling the Global Help desk and see what they say.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

elow
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Posts: 5
Joined: Thu Sep 08, 2016 7:06 am

Re: Member can log in to account and change settings but no other options

Postby elow » Tue Sep 27, 2016 10:49 am

How do I find that information? I have been in this calling for 2 weeks now.

elow
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Posts: 5
Joined: Thu Sep 08, 2016 7:06 am

Re: Member can log in to account and change settings but no other options

Postby elow » Tue Sep 27, 2016 10:51 am

I found it thanks

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sbradshaw
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Re: Member can log in to account and change settings but no other options

Postby sbradshaw » Tue Sep 27, 2016 5:25 pm

Great! Be sure to report back if you learn anything that might help future clerks or members!
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.


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