LDS Account needs a valid email address

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
jodell917
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Joined: Mon Sep 19, 2016 12:00 pm

LDS Account needs a valid email address

Postby jodell917 » Mon Sep 19, 2016 12:08 pm

I received an email stating that someone made changes to my email and that if myself or the ward clerk didn't do it I needed to contact lds.org. That seems to be impossible. I can't access my donations, I have tried to change my password or anything else I can think of but it just keeps telling me I need a valid email address. I checked my personal information and everything seems to be in order. I don't understand what happened to my account or how to fix it.

Chaya
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Joined: Thu Sep 22, 2016 11:42 am

Re: LDS Account needs a valid email address

Postby Chaya » Thu Sep 22, 2016 11:43 am

I have the same, as well as my cell phone number.
Neither my ward clerk nor I changed something.

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mfmohlma
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Joined: Thu Feb 28, 2008 5:45 pm
Location: Hillsboro, OR

Re: LDS Account needs a valid email address

Postby mfmohlma » Thu Sep 22, 2016 3:56 pm

Log in to ldsaccount.lds.org and make sure your email address is located under "Contact Settings". If you cannot log in there, use the "Forgot username" or "Forgot password" links to proceed.

kgeorge
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Joined: Sun Sep 25, 2016 8:15 am

Re: LDS Account needs a valid email address

Postby kgeorge » Sun Sep 25, 2016 8:23 am

There seems to be a bug in the system. I'm the ward clerk in my ward and I changed the setting apart status of several members last week and all/some of their email addresses were removed from their accounts. One member called me and said he and his wife got emails from the church indicating that their email address had been changed. When I looked at their account and others, the email addresses had been removed. My membership clerk had also noticed a similar problem.

jdlessley
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Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: LDS Account needs a valid email address

Postby jdlessley » Sun Sep 25, 2016 10:55 am

kgeorge wrote:There seems to be a bug in the system.

Please use the feedback link found on most LDS.org pages to let them know of your experience. They may or may not be aware that a recent programming change, or some other change, has resulted in this problem.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

CrockettDR
Church Employee
Church Employee
Posts: 65
Joined: Fri Feb 07, 2014 9:36 am

Re: LDS Account needs a valid email address

Postby CrockettDR » Wed Sep 28, 2016 8:12 am

Thanks for pointing this out. We'll release the fix as soon as we can after general conference.


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