LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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I am asking for help for a fellow high councilor that is learning about technology. He setup an LDS account years ago with his wife's email account which is not live anymore. When attempting to change a password, the email is sent to an inactive email account. He did not have a cell number when he setup the account so has no way to change the password.
A valid email address is not required to recover any aspect of an LDS Account. Follow the instructions provide here. Once the account is recovered then the contact information can be changed in the account.
Clerks can change the email addresses associated with your membership record. I don't know (but I assume) that when a clerk changes your membership record email address, your LDS Account recovery email address is also updated. Maybe someone can verify that.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
sbradshaw wrote:I don't know (but I assume) that when a clerk changes your membership record email address, your LDS Account recovery email address is also updated. Maybe someone can verify that.
If the member email address is changed through the Directory or through LCR a change of email address notice is sent as well as an email verification message.
I need a new password but do not have the old one. Quayledm
quayledm wrote:I need a new password but do not have the old one. Quayledm
Go to the LDS Account sign-in page and click the link "Forgot your password?" You will then be prompted to enter the username and then click the Recover button. A portion of the registered email address for the account will be displayed. If that address is still valid then click The Continue button. An email will be sent to the that email address with instructions on resetting the password.
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