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MRN Problems
Posted: Tue Sep 13, 2016 11:10 am
by s_fika
Hi everyone,
I am having trouble with adding my MRN to my account setting on the LDS website. Every time I go into account settings and try to add my membership record number it says "Either the MRN and/or Birth Date is not valid or the account already exists. What do I do to fix this so that I can start doing some family history. Thanks in advance!
Re: MRN Problems
Posted: Tue Sep 13, 2016 10:57 pm
by sbradshaw
Hi, most likely you have another LDS Account that's already been set up with your membership record number.
From the LDS Account login page, go to "Forgot my username" then use the membership record number recovery option and see if it pulls anything up.
Re: MRN Problems
Posted: Sat Sep 17, 2016 1:10 pm
by s_fika
It showed that I had another account from before I got married and I think since I changed my username, I may have somehow created a new account. My problem now is that I can't find my old password to either cancel that account or merge it into my new account. What do I do now?
Re: MRN Problems
Posted: Sat Sep 17, 2016 1:33 pm
by russellhltn
s_fika wrote:My problem now is that I can't find my old password to either cancel that account or merge it into my new account.
Even if you have the password, you can't do either of those things.
Now that you know the username, use the "forgot password" link and the MRN option to reset the password. Once you can get into the account, you can change the login name.